Maintel UK Ltd

Business Telephone Systems + Structured Data Cabling Installation and Support

Auto Attendant


"If you know the extension number of the person you require, dial it now. Otherwise, please hold for the operator", words that have become part of our culture and that represent a way to get calls to people without having to wait for an operator and do so at a reasonable cost, 24 x 7.

All of the phone systems (barring the Elmeg T240 and Elmeg T444) in our current range are capable of running a basic Auto Attendant.

If you want a multiple level auto attendant capable of handling more than 4 simultaneous calls then the following systems would suit your requirements

Panasonic KX-TDA 30 Phone System

Panasonic KX-TDA 100 Phone System

Panasonic KX-TDA 200 Phone System

Panasonic KX-TDA 600 Phone System

Panasonic KX-TDE 100 Phone System

Panasonic KX-TDE 200 Phone System
Auto Attendant Picture
Panasonic KX-TDE 600 Phone System

Panasonic KX-NCP 500 Phone System

Panasonic KX-NCP 1000 Phone System

All these systems can utilise the Panasonic TVM Voicemail/Auto Attendant as well as using Message Cards.

pdf-download-icon-smallTVM200/50 - Brochure (1.7 MB)
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Call Queuing Picture
Call Queuing

When your staff are on other calls you can queue incoming calls with messages and music on hold.

You can add overflows to voice mail or other groups/external numbers at set times to prevent your customers getting frustrated.

Monitor in realtime number of calls queued with options to hurry up or log more staff members into the group when waiting times become too long.

Set automatic call back options. Give an incoming caller the ability to request a call back rather than waiting in the queue. When a staff member is free the system automatically calls back the incoming caller and connects them to a member of staff.

The following systems can meet your call queuing needs:

Panasonic KX-TDA 30 Phone System

Panasonic KX-TDA 100 Phone System

Panasonic KX-TDA 200 Phone System

Panasonic KX-TDA 600 Phone System

Panasonic KX-TDE 100 Phone System

Panasonic KX-TDE 200 Phone System

Panasonic KX-TDE 600 Phone System

Panasonic KX-NCP 500 Phone System

Panasonic KX-NCP 1000 Phone System

Panasonic NS1000 Phone System