Call Centre - Phone Systems
Scalable Call Centre phone systems from the Panasonic NCP and TDE range. These systems all share the same features so if your company grows there is no need to retrain staff or invest in new equipment.
Features Include
Scalable Call Centre phone systems from the Panasonic NCP and TDE range. These systems all share the same features so if your company grows there is no need to retrain staff or invest in new equipment.
Features Include
- Realtime Wall Boarding
- Generate live callers and management reports
- Historical Call Reporting
- Computer Telephony Integration (CTI)
- Campaign Software for Outbound Calls
- Auto Attendant/Call Queuing
- Call Recording
- Voicemail
- VOIP
- Home Workers/Mobile Workers
- IP or Digital Handsets
- Supports SLT extensions e.g Fax Machines
- Disaster Recovery e.g Fall back SIP Trunks
- Unified Communications
- PBX Security
The KX-TDE/NCP Hybrid IP PBX comes with built-in sophisticated Call Centre solution – allowing businesses to efficiently route customer calls to appropriate departments, agents, agent groups, or queues.
Companies looking for cost effective Call Centre solutions can leverage built-in functionalities such as Uniform Call Distribution (UCD), Queuing Time table, and Supervisor functions. Agents can also work more efficiently using built-in features such as Log-in/Log-out, Wrap-up, and Hot desking – thereby increasing agent productivity as well as overall business productivity.
Companies looking for cost effective Call Centre solutions can leverage built-in functionalities such as Uniform Call Distribution (UCD), Queuing Time table, and Supervisor functions. Agents can also work more efficiently using built-in features such as Log-in/Log-out, Wrap-up, and Hot desking – thereby increasing agent productivity as well as overall business productivity.
Call Recording, Reporting and Campaign Brochures
CommsOffice Pro Brochure (1.5 MB) (Reporting)
CommsOffice Enterprise Brochure (2 MB) (Reporting)
CommsOffice Voice Brochure (1.6 MB) (Recording)
CommsOffice Campaign Summary - Brochure (1.8 MB) (Campaign)
CommsOffice Campaign More Detail - Brochure (5.7 MB) (Campaign)